Question:
What Can an FCC Basic Installation DTV Contractor Do?

Answer:
If you are unable to connect your  converter box to your antenna  and analog TV, an FCC  contractor may be able to come  to your home to connect them for  you. An FCC contractor will do  the following free of charge.

[Source: DTV.gov]

 

Contact Information

  email: info@freetvconverterinstallation.com

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FCC DTV Contractors
What You Need to Know

[Source: DTV.gov]

In preparation for the end of analog broadcasting for full-power TV stations on June 12, 2009, the FCC has contracted with vendors to provide DTV assistance for consumers in need. FCC contractors are hosting walk-in DTV help centers and clinics and are providing in-home DTV converter box installation assistance in communities throughout the country. You should be aware of the services FCC contractors are providing, and what to expect if you visit a walk-in center or clinic or schedule an in-home converter box installation.

 

FCC Basic Install DTV Contractors

What Can an FCC Basic Installation DTV Contractor Do?

If you are unable to connect your converter box to your antenna and analog TV, an FCC contractor may be able to come to your home to connect them for you. An FCC contractor will do the following free of charge:

  • Connect up to two of your converter boxes to two TVs and antennas in your home;
  • Perform a channel scan or rescan on your converter box in order to pick up the digital TV stations in your area;
  • Make minor adjustments to your antenna; and
  • Show you how to operate your converter box and features such as closed captioning.

The contractor provides these basic home installation services free of charge. These services are paid for by the FCC, and an FCC contractor will not request any payment from you for their services.

Can an FCC Basic Installation DTV Contractor Charge Me for New Equipment or Provide Me with Other Services?

  • No. As noted above, basic in-home installation services are provided free of charge. The contractor is not allowed to sell you any equipment. The contractor is also not allowed to sell you a paid service such as cable or satellite TV.

What Can I Do if the Installation Is Not Successful?

  • If the contractor is unable perform a successful installation, this contractor may provide you with the name and number of other FCC contractors in your area who may be able to help. If you call the second contractor, you should let them know that the first contractor was not able to install your converter box successfully.
  • If there are no other FCC contractors in your area, if you are having difficulty receiving your broadcast stations after the contractor visits your home, or if you have a problem with the services you received, you should contact the FCC by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY. You should let the FCC call center representative know the business name of the contractor that visited your home.


FCC Expert Services DTV Contractors

What Can an FCC Expert Services DTV Contractor Do?

If you are having equipment or reception problems after properly connecting your converter box to your antenna and analog TV and performing a channel scan, an FCC expert services DTV contractor may be able to come to your home to offer additional assistance. An FCC expert services DTV contractor will:

  • Bring a working converter box and antenna to troubleshoot potential problems with your equipment;
  • Make significant adjustments/movements to your indoor antenna;
  • Use your outdoor antenna for the installation if you have one. However, the contractor is not required to service or install an outdoor antenna;
  • Offer to sell you a new converter box or antenna if yours are defective or inadequate. However, the rates must fall within the ranges listed below;
  • Connect your VCR to your converter box, including connecting two of your converter boxes to your TV/VCR set-up so that you can watch one broadcast program while recording another;
  • Direct you to information on the installation of outdoor antennas if the contractor is unable to complete a successful installation because of reception issues;
  • Only charge you for items you agree to pay to complete a successful installation, not the contractor’s services.

Can the Expert Services DTV Contractor Charge Me for New Equipment?

  • If the contractor determines that your converter box or antenna is defective or inadequate, the contractor may offer to sell you new ones. You are responsible for paying for these items, but the cost for each item must fall within the following ranges:
    • new converter box: $40 – $70 (the contractor may not be able to accept a coupon)
    • indoor antenna – grades: (low) $5 – $19.99; (medium) $20 – $49.99; (high) $50 – $80
    • miscellaneous parts such as cables, switches, and splitters: up to $20
  • The contractor is not allowed to sell you a paid service such as cable or satellite TV.
  • You should only pay the contractor for items provided by the contractor to complete a successful installation – such as a new converter box or an antenna – and only in the price ranges listed above.
  • The contractor’s labor services are provided free of charge.

What Can I Do if the Installation Is Not Successful?

  • If you are having difficulty receiving certain stations in your area after the contractor visits your home, you may call the stations to see if they can provide assistance. If you are still having problems with receiving stations or have a problem with the services you received, you should contact the FCC by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888- TELL-FCC (1-888-835-5322) TTY. You should let the FCC call center representative know the business name of the contractor that visited your home.

Now That the DTV Transition Is Completed, Can I Still Use My Old Analog TV Set? How?

Even though the DTV Transition is now completed, your analog TV set is not obsolete. However, there are some steps you must take to be able to continue to use it. To ensure continued use of your analog set, you must do one of the following:

  • Use a digital-to-analog converter box.
  • Connect to a subscription service such as cable or satellite TV.

In addition, analog sets should continue to work with gaming consoles, VCRs, DVD players, and similar products that you use now.

Analog TV sets need additional equipment -– a digital-to-analog converter box -– to receive over-the-air television, now that the DTV Transition is completed. Analog sets equipped with a converter box will display the digital broadcasts, but not in full digital quality.

This converter box, much like your cable box, will allow you to receive a picture, but it won't be able to show high-definition pictures or give you access to other digital services.

Can I Use My UHF/VHF Antenna to Receive DTV?

Yes. Television stations broadcasting in digital use both the VHF (channels 2-13) and UHF (channels 14-51) bands. Many indoor antennas use “rabbit ears” for the VHF band and a “loop” or “bow-tie” antenna for the UHF band.

  • Make sure you are using an antenna that covers both the VHF and UHF bands and have connected it properly. Many antennas currently being sold as “HDTV Antennas,” perform best at receiving UHF signals; some of these models state that they provide reception of signals on channels 7-13 but actually perform less well receiving those channels. When acquiring a new antenna, be sure to talk to retail consultants and look at information on the packaging and/or the Internet to make sure that any new antenna you may choose provides good reception of both VHF and UHF channels. In addition, if you use an indoor antenna and receive signals on VHF channels, you may need to use an antenna with amplification.

Did the DTV Transition Affect TV Sets That Are Connected to Cable Services?

No. If you subscribe to cable service, the DTV transition did not affect any TV sets that are connected to your cable services. The DTV transition applied only to full-power broadcast television stations -- stations that use the public airwaves to transmit their programming to viewers through a broadcast antenna.

How Do I Improve DTV Signal Strength?

Your DTV reception can be affected by terrain, trees, buildings, the weather, damaged equipment, as well as antenna type, location, and orientation. It can be improved just by changing the location of the antenna you’re using now. Moving your antenna away from other objects and structures, or placing it higher, can often improve reception. The performance of outdoor antennas can degrade over time due to exposure to the weather. Also, you may consider installing a signal booster, which should improve reception. If you are having trouble receiving a broadcast:

  • Check your connections.
  • Perform a channel scan.
  • Adjust your antenna.

Can DTV Reception be Affected by Moving Vehicles and Weather?

Your DTV reception can be affected by nearby moving vehicles, such as cars, trucks, trains and airplanes. In some instances, shadowing or reflections from these vehicles may cause your digital picture to temporarily break-up or even disappear completely. If this occurs, you should try moving or reorienting your antenna to find a position that provides the most reliable reception. If you are using an indoor antenna, switching to an outdoor antenna system which may include a directional antenna or rotor could improve reception. In severe cases it may not be possible to completely eliminate the effect of nearby traffic. If reception remains unsatisfactory due to these disruptions, viewers may wish to consider alternatives such as cable or satellite service.

Your DTV reception can also be affected by severe weather conditions such as storms and high winds. These reception issues can result from fluctuations in the broadcast signal that can be caused, for example, by moving leaves and branches on trees. You can minimize the effects of high winds or storms by re-orienting your antenna to obtain the strongest available signal. If this does not work, a better indoor antenna or an outdoor antenna may help. In addition, make sure that outdoor antenna mounts are secure to minimize any movement caused by the wind. If you lose reception of a particular channel during severe weather conditions try tuning to other channels that remain available for weather advisory information or alerts. In cases where no TV stations can be received, you should tune to a local AM or FM station or any other available media for weather alerts.

 


 

 

Free TV Converter Box Installation - an FCC DTV Contractor

email: info@freetvconverterinstallation.com